Terms of Service

Effective date: September 9, 2026

These terms are the ground rules for using preoom.com and purchasing from PREOOM. By visiting the store or submitting an order, you agree to them. Mandatory consumer rights in your country or state are not excluded.

Using the store

You must use the site lawfully and provide accurate, current information at checkout. Do not interfere with site security, introduce harmful code, scrape the store at unreasonable scale or use our content to mislead others.

Product information

We aim to present colors, dimensions and descriptions clearly. Displays and handmade or soft-material items can vary slightly, and screen settings can affect how colors appear. Images are illustrative; the product title, selected variant and order confirmation control what you purchase.

Prices and payment

Prices are shown in U.S. dollars unless the checkout states otherwise. Taxes, duties and shipping charges are displayed when they apply. Payment authorization does not guarantee acceptance. We may cancel or limit an order affected by an obvious pricing error, suspected fraud, restricted delivery or unavailable stock, and will refund any amount captured for a cancelled item.

Orders and delivery

An order is accepted when we send confirmation that it has been processed. Delivery estimates are not guarantees and may be affected by carriers, customs or events outside our reasonable control. Review our Shipping & Delivery page for current guidance.

Returns

Eligible returns are handled under our Returns & Refunds page. Hygiene-sensitive items must remain unused and in their original sealed condition to qualify unless they arrived defective or applicable law requires otherwise.

Intellectual property

The PREOOM name, site design, original copy and original campaign artwork belong to PREOOM or are used with permission. You may view them for personal shopping but may not reproduce, sell or present them as your own without written permission. Product names and marks belonging to others remain the property of their respective owners.

Third-party services

Checkout, payment, analytics and links may be provided by third parties with their own terms and privacy practices. We are not responsible for independent third-party sites, but we remain responsible where applicable law says we must be.

Disclaimers and liability

To the extent permitted by law, the site is provided on an “as available” basis. We do not promise uninterrupted access. PREOOM is not liable for indirect or consequential loss that was not reasonably foreseeable. Nothing here limits liability that cannot legally be limited, including rights under applicable U.S., Canadian or Australian consumer law.

Changes and contact

We may update these terms as the store or law changes. The version posted when you order applies to that purchase unless law requires otherwise. Questions can be sent to support@preoom.com.