PREOOM · Customer care

Shipping & Delivery

PREOOM ships to selected destinations in North America and Europe, as well as China, Hong Kong, Singapore, Japan, Taiwan, South Korea and Australia. The country selector at checkout is the final availability check. Storefront prices are shown in U.S. dollars (USD).

Processing

Most orders are prepared within 1–3 business days, excluding weekends and public holidays. Launches or seasonal peaks may take longer. A shipping confirmation is sent when the carrier accepts the parcel.

Delivery estimates

Typical transit after dispatch is approximately 5–18 business days, depending on destination, carrier and customs. These are planning estimates, not guaranteed arrival dates. Remote areas, customs review, severe weather and carrier congestion can add time.

Shipping charges, taxes and duties

Available shipping methods and charges are displayed at checkout before payment. Import tax or duty may be assessed by local authorities and is the recipient’s responsibility unless checkout states that charges are prepaid.

Tracking

A tracking link is emailed when available. It may take up to 72 hours for the first carrier scan to appear. If tracking has not updated for seven business days, contact support@preoom.com with your order number.

Addresses and split parcels

Review your delivery address before ordering. We can try to correct an address before dispatch but cannot guarantee a change after processing begins. Items fulfilled separately may arrive in more than one parcel.

Missing or damaged deliveries

Check household members, safe-drop locations and the carrier before reporting a parcel missing. For a damaged delivery, email us within seven days of arrival with the order number, packaging photos and clear images of the item.