Shipping & Delivery

We currently ship to the United States, Canada and Australia. All storefront prices are shown in USD.

Processing

Most orders are prepared within 1–3 business days, excluding weekends and public holidays. During launches or seasonal peaks, preparation may take a little longer. You will receive a shipping confirmation when the carrier accepts your parcel.

Typical transit estimates

• United States: approximately 5–12 business days after dispatch.
• Canada: approximately 7–15 business days after dispatch.
• Australia: approximately 8–18 business days after dispatch.

These are planning estimates, not guaranteed arrival dates. Remote-area delivery, customs review, severe weather and carrier congestion can add time.

Tracking

A tracking link is emailed when available. It can take up to 72 hours for the carrier’s first scan to appear. If tracking has not updated for seven business days, contact support@preoom.com with your order number.

Addresses, duties and split parcels

Please review the delivery address before ordering. We can try to correct an address before dispatch but cannot guarantee a change after processing begins. Canadian and Australian orders may be assessed import tax or duty by local authorities; the recipient is responsible unless checkout states that charges are prepaid. An order may arrive in more than one parcel when items are fulfilled separately.

Missing or damaged deliveries

Check household members, safe-drop locations and the carrier before reporting a parcel missing. For a damaged delivery, email us within seven days of arrival with the order number, packaging photos and clear images of the item so we can review the fastest solution.